Spruce Apothecary Cancellation Policy:
Our cancellation and rescheduling policy is 48 hours. The first time you cancel within the 48 hour window, you are charged 50% of the service booked. Any time after that you are charged 100% of the service booked. If you no call-no show, you are charged 100% of the service booked. No exceptions.
When you do not show up for your appointment, or when you cancel or reschedule at the last minute with us, this negatively impacts our service providers. Our estheticians rely on their income from providing services to care for their families, pay their bills, and continue their education. When you cancel the time that you have booked last minute, the esthetician may not be able to rebook this time, and will therefore lose on their wages.
Our team and small business stand firm on our 48 hour cancellation and no show policy. If you are having COVID, cold, or flu symptoms - please reschedule your appointment within our 48 hour policy timeframe. We understand life happens, and we have created this policy with this in mind.
We have said it before, and we will keep saying it - we are so grateful for you all! Thank you for supporting our small team and small business!